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Privacy Policy

Ensuring the privacy and security of your personal information is of utmost importance to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.

Information Collected

We collect personal information when you sign up to our email updates; or contact us with a comment, question or complaint. This may include, for example, your name, date of birth, email address, postal address, and your product preferences.

We may use this personal information for the following

  1. To tailor our email messages and to enhance our product and service offerings to you
  2. For Internal record keeping
  3. To customise the website according to your interests

Data Protection Act

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We partner with Sagepay to provide real time, easy to use payment facilities. Their secure server software guarantees to protect your information whenever you place an order with us or access your account details. This software encrypts the information you input before it is sent from your browser to us to minimise the risk of this being intercepted before we receive it.

Customer service

When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name or address. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.

The Use of Cookies

You can visit this site (designraaga.com) without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.

We use cookies and similar technologies to collect information about the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognise you when you return. We use cookies to better understand your use of the Designraaga website so that we may continue to refine and improve the website. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on the Designraaga website. The information collected through cookies may be combined with other identifiable personal information (such as demographic information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation.

Website Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Policy changes

We may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy & Security Policy in place at the time your information was collected.

Control of Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:
-whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
-if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@designraaga.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so

Contact us

Feel free to contact us with any questions about our Privacy & Security Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing list. .
Designraaga is a trading name of Hestia Designs Limited, a UK registered company (company number 8459224 and VAT number 168 6942 56 If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible to ask@designraaga.com. We will promptly correct any information found to be incorrect. If you have any further queries or concerns please feel free to email us.

 
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