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delivery delivery
delivery

1. DesignRaaga ships to the UK and all other countries that are full members of the EU (complete list delivery destinations given in the next section). We are currently unable to dispatch orders to any international location outside of EU, to any BFPO or to P.O. Box addresses. But watch this space, as we working on expanding our reach to other geographies very soon.

2. We wouldn’t want to keep you waiting for your favorite Raaga’s and we ensure all our items are dispatched within 24 hours of ordering. However, there might be orders that could take up to 48 hours to process in case they are being shipped from the source country; in which case we request your patience.

3. While most deliveries will be made within 3-5 business days, some deliveries to remote areas can take up to 5 additional days to reach. Estimated delivery time depending on the destination will be indicated at the time of check out. Other delivery options are also available upon request.

4. For UK Mainland customers, next day delivery is available for orders placed before 12 Noon, subject to confirmation of payment.

5. An email notification with tracking details will be sent to you once your package is shipped. You can also check your order status by signing into your account on our website.

6. Although we use all reasonable means to ensure that your order is delivered within the specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. But we promise to do our best to inform you of any unexpected delay.

 
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delivery

UK

UK Mainland, Isle of Man, Northern Ireland, Scottish Highlands

EUROPE

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden

If your intended destination is not shown, then please contact us at ask@designraaga.com and we shall try our best to accommodate your request.
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delivery

Currently we have the following delivery options for our UK customers:

DESTINATION

DELIVERY

TIMEFRAME

COST

U.K Mainland

Standard

3-5 Business Days

Free

Northern Ireland, Highlands & Islands

Standard

3-6 Business Days

£5.00

U.K. Mainland

Next Day
(Orders placed
before 12 noon.)

1 Business Day

£3.00


Other delivery options are also available upon request.

INTERNATIONAL SHIPPING RATE
Once you enter your delivery address at checkout, the website will automatically calculate the weight of your order and provide the cost of shipment.

Please be assured that there will be No Additional Duty/Taxes for deliveries to any of destinations listed in the previous section. However, additional duty/taxes might be levied for deliveries to ‘Special Territories’ which include The Aland Islands (Finland), The Canary Islands (Spain), The Channel Islands (UK), The French Overseas Departments of Guadeloupe, French Guiana, Martinique and Reunion and Mount Athos also known as Agion Poros (Greece). These, if levied, will have to be borne by the recipient.

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delivery
delivery

1. We really hope you will be delighted with your purchase, but in case its not quite what you expected, then you can return or exchange any product within 14 days from receipt of delivery.

Please return to us at:
Hestia Designs Ltd,
3, 218 Haverstock Hill,
London, NW3 2AE,
UK

2. We ask that you return the items in perfect condition, unused, with all the original tags and packaging intact.

3. Unfortunately, we are not responsible for return postage apart from exceptional circumstances whereby an item is faulty/damaged, has been incorrectly described, or if your order has been incorrectly delivered. When you return items, please retain proof of postage from your shipper. Without this proof we will be unable to track any item that fails to reach us.

4. If it is easier, we can arrange to collect goods from you; we do reserve the right to charge for this service, which may be deducted from any refund due. Should you wish to use this option then please write to us.

5. Refunds will be processed within 3-5 working days of the item reaching us and we will email or write to confirm when this has been done.

6. In the unfortunate event where the item arrives damaged and/or faulty, please contact us within 48 hours of receipt of the item by writing to us at orders@designraaga.com. It would really help speed up the process if you could also email a photo of the damage or fault.

 
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